Receipt of goods
Upon delivery of the goods, the Customer is required to check:
1. That the number of packages delivered correspond to what is indicated in the transport document
2. That the packaging is intact and not altered even in the closing tapes.
3: In the event of a visibly damaged package, it is necessary to request a note of a control reserve at the time of signature from the courier in charge
The packaging time of a product is the time that passes from the completion of the order by the customer to the actual delivery by SPICE - ELECTRONICS of the product to the shipper.
Packaging times should not be confused with delivery times which instead represent the time it takes the courier to deliver an order and which absolutely do not depend on our warehouses.
Average packing and shipping times 24 hours FROM THE DATE OF THE BALANCE OF THE ORDER
All orders received that have cash on delivery as a form of payment are shipped the same day of receipt of the order (excluding holidays and Saturdays and Sundays) orders that choose paypal and / or credit cards as a form of payment with balance made within hours 12:00 (complete with all data for processing) are entrusted to the courier on the same day and generally delivered within MAX 48/72 hours. Our couriers do not deliver on holidays and weekends (Saturdays and Sundays).
In the absence of the recipient, a notice is left showing a telephone number to which it is possible to contact to agree directly with the carrier for the return, following the first non-delivery a further attempt to automatically redeliver will be made, after which the package will go into storage at the courier office in your area.If you find it convenient and you know you are not available, you can go and collect the package directly at the competent office closest to your home, the stock has a deadline of max 3 days after which the product will return to our office.
Once the shipment has taken place, you will be notified of the traceability code and the courier to whom it refers and to whom your product has been entrusted, the most used are SDA - DHL - BARTOLINI - GLS - NEXIVE, through the website of the courier used you can follow the route of your shipment. Shipping is always free and included in the final price of the product
Additional costs for extra services Shipping
- Some products have an extra shipping cost.
- The cost of the extra fee is indicated at the time of the order when completing the order, delivery to the floor, for example, has an extra cost that will be displayed when the order is completed.
You can insure your shipments. Insurance is an additional service. The cost of the service is calculated on the value of the goods chosen and will be indicated to you at the time of the order. Startup-Italy is not responsible for damage and loss of uninsured packages.
AT THE TIME OF THE ORDER, WE INVITE YOU TO COMMUNICATE US YOUR DATA INCLUDING TAX CODE, THE PRODUCT WILL BE DELIVERED TO YOU WITH DDT WHICH IS VALUE IN ALL EFFECTS AS A DOCUMENT PROVING THE WARRANTY OF 24 MONTHS FROM THE DATE OF PURCHASE, AND THE RELATIVE EFFECTIVE DATE OF THE SAME. THE INVOICE REQUEST MUST BE PREVENTIVELY FORMULATED AND MUST BE ACCOMPANIED BY ALL NECESSARY DATA, FULL HEADING, VAT NUMBER, TAX CODE, SDI CODE FOR ELECTRONIC BILLING, EMAIL PEC ADDRESS, IN THE ABSENCE OF THIS DETAILS ISSUED.
Payment methods accepted
Cash on delivery
Payment can be made upon receipt of the goods. The service will have an additional cost of € 5.00.
Payment can be made online or at bank branches. The cost of the commission varies according to the contractual conditions applied by the home bank. The bank details are displayed immediately after the order is confirmed. The goods will be shipped when the transfer is displayed and credited. So you will have to wait 2-3 days.
To speed up the visibility of the credit at our banks and the related order fulfillment, you can send us a copy of the accounting by e-mail to email@example.com indicating the order number.
PAY PAL and Credit Card
It is possible to pay online by credit card through PAYPAL. By choosing this form of payment at the time of completing the order, you will be redirected to the Payapl payment screen, where, by selecting the "You do not have a Paypal account" option, you can enter all the credit card details useful for finalizing the payment.
The transaction is finalized on the Paypal site in order to protect your credit card information thanks to innovative security and fraud prevention systems. (cards accepted: Visa / Postepay, MasterCard, PayPal prepaid card, Postepay, Discover, American Express, CartaAura)
If you have a Paypal account you can pay safely by logging into your account, the operation has no commission costs for the customer.
If you choose a credit card, you will be directed directly to the institution selected for payment (nexi, visa, mastercard, etc.)
Credit Cards and Poste Pay
It is possible to pay online safely by selecting the Credit Card and Poste Pay method. The customer will enter the data of his card (Visa, Mastercard, Maestro, Postepay) in a convenient panel to complete the purchase process.
ApplePay, GooglePay e Windows Pay
It is possible to pay quickly online and in complete safety from your Smartphone using ApplePay, GooglePay and WindowsPay technologies. Attention, the payment system must already be present on your Smartphone.
Right of withdrawal
The quality of our products ranks at the top of their respective categories and the storage, packaging and shipping methods have been designed to ensure their preservation over time. Having said that, all our customers enjoy the right of withdrawal, exercisable without any penalty, to withdraw from the contract according to the provisions of articles. 52 and following of Legislative Decree n. 206/2005 (Consumer Code) and subsequent amendments; this allows you to return the product, upon notice within 14 days of receipt of the same, and to obtain a refund of the amount paid. The shipping costs of the product for RIGHT OF WITHDRAWAL are charged to the customer.
- The right of withdrawal applies only to intact goods including their original packaging / packaging and cannot be exercised for products which by their nature cannot be returned.
- The consumer customer is required to return the goods within 14 days from the notice of withdrawal.
- The seller will make the refund within 14 days from when he became aware of the consumer's intention to withdraw.
- The refund could be withheld beyond 14 days only until the consumer proves that he has returned the goods or until they have been received by the seller.
- The consumer is solely responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
To exercise the Right of Withdrawal it is also possible to use this model: MODULO RECESSO
By purchasing a digital product in this online shop, the user agrees to lose the right of withdrawal if he downloads. These conditions of sale are accepted during the purchase phase at the time the order is finalized. All intangible products such as PDF Books, Video Courses and other intangible assets present in the shop are included in "digital products".
SPICE-ELECTRONICS replaces free of charge at home all those products which, for various reasons, show transport damage or malfunctions in the first 14 days of receipt of the same.
The Free Replacement applies, upon notice within 14 days of receipt of the product, only to intact goods including their original packaging / packaging and cannot be exercised for products which by their nature cannot be returned.
Applicable law and competent court
These Conditions are drawn up in accordance with Italian law, and in particular with the regulations contained in Part III, Title III, Chapter I of the Legislative Decree 206/2005 (Consumer Code). In the event of disputes with consumers, the Court of residence or domicile of the consumer will have exclusive jurisdiction.
Furthermore, the consumer established in Europe can take advantage of the platform made available by the European Commission for the resolution of any dispute arising from the online contract stipulated on the site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
Info & Assistance
FOR ANY PROBLEM OR NEED, YOU CAN WRITE to firstname.lastname@example.org you will receive our reply within and no later than 48 hours.
Safety and Quality: premium spice guarantee at home
Our products reflect all the strictest community certifications, are carefully verified and controlled both directly at the factories and upon arrival in our warehouses, and for this we guarantee a quality product, but the quality is guaranteed for us, massive clients. oriented does not stop there.
the continuous attention to our customers even after having sold the product is for us synonymous with service, we believe that the true service consists in accompanying our product also and above all in the guarantee period of 24 months, for this reason we have created in dedicated service PREMIUM SPICE GUARANTEE.
our dedicated Spice assistance service REPLACES at no additional cost and directly to your home the resulting defective product (General Conditions of Warranty) with a new product within 48 hours of taking charge of the request for assistance, you do not have to do anything, our courier arrives, collects the defective one and delivers the new one at cost 0.
DO YOU WANT MORE SAFETY?
SPICE HAS ALSO THOUGHT ABOUT THIS
4 premium plus warranty extension packages are available
package +12 months in addition to the legal guarantee of 24 months therefore 36 months total € 9.90
Valid for products with value up to € 100
garanzia premium spice a domicilio
package +12 months in addition to the legal guarantee of 24 months therefore 36 months total € 14.90
Valid for products with a value up to € 300
package + 24 months in addition to the legal guarantee of 24 months therefore 48 months total € 16.90
Valid for products with value up to € 100
package + 24 months in addition to the legal guarantee of 24 months therefore 48 months total € 24.90
Valid for products with a value up to € 300
you can buy warranty extensions directly on our site by downloading the extension certificate.
Warranty extensions benefit from the free home exchange premium service.